Fees, Charges & Refunds Policy
This policy provides a framework for the levying of tuition fees and other charges and to set out financial and accountability requirements with regard to fees and charges.
Download a copy of the REIV Fees, Charges & Refunds Policy.
Download a copy of the REIV Miscellaneous Fees Form.
Download a copy of the REIV Refund Form.
Partial Qualifications - Tuition Rates
Fees for ‘unit-only’ and partial qualification enrolments are referenced on the relevant enrolment form. For further info please contact us.
Frequently Asked Questions (FAQ) about Fees
What is your refund policy? (I am a Victorian Training Guarantee and/or Traineeship student)
Fees, Charges and Refunds
For the REIV Victorian Training Guarantee and Traineeship program fees, charges and refunds are provided in accordance with the Victorian Department of Education and Early Childhood Development Student Fees and Charges Policy. Full details on this policy and student concessions can be found at http://www.skills.vic.gov.au . For further details on refunds, fees and charges, see the Fees, Charges & Policy above.
Concession Card Holders
Concessions on student fees and charges are available to concession card holders. Please contact the REIV Traineeship Coordinator if you are a concession card holder or if you are a wholly dependent spouse or child of a concession card holder.
What is your refund policy? (I am not a Victorian Training Guarantee and/or Traineeship student)
Cancellations & Refunds
Cancellation of course enrolments must be made in writing (letter, fax or email) at least 7 days prior to commencement of the course date. In all cases a $100 administration fee will be retained. Failure to give proper notice of cancellation will result in the course fee being charged.
Students have the option of transferring to the next available date at no cost with 5 working days notice. Should the transfer be requested with less notice a $100 fee will be charged. No refund will be made to students who transfer their course and who subsequently cancel. For distance education students, notice to cancel must be received in writing prior to dispatch of materials. A $100 administration fee will retained. No refund will be made unless the above applies. For further details on refunds, fees and charges, see the Fees, Charges & Policy above.
Registrations must be received no later than 24 hours prior to the course commencement. Registrations for the Agent's Representative Course must be received no later than 4pm on the business day prior to the course commencing. Registration will not be processed unless payment has been received.
Participants may be substituted at any time prior to the program’s commencement. Notification of any change must be forwarded to the L & D Team in writing.
If the situation arises where more than the maximum number of participants register for a course, the REIV will give preference to students in order of receipt of registration. Unsuccessful applicants will be contacted by an REIV representative and offered a position in the next available course scheduled. If participants are not completely satisfied when attending a course please refer to the REIV Complaints/Appeals policy to lodge a complaint.
All pricing is inclusive of GST, except the Licence Course, Agent’s Representative and Traineeship programs for which no GST is applicable.
Registration forms can be used as tax invoice for tax purposes. All students are forwarded a paid tax invoice which serves as a receipt.
What happens if my course is cancelled?
Where the number of participants falls below the minimum required, the REIV reserves the right to cancel or postpone a program to an alternative date. All registered participants affected by such a change will be contacted and offered the opportunity to transfer to the next available program or receive a full refund.
What if the presenter is not who I expected?
The REIV reserves the right (in the case of unforeseen circumstances) to replace the advertised presenter prior to delivery.