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Advice

Are you a consumer looking for general advice or assistance to resolve a dispute?

Consumer Affairs Victoria (CAV) offers a consumer real estate advice service, which includes a free dispute resolution service (Estate Agents' Dispute Resolution Service known as EARS) for consumers dissatisfied with estate agents.

For advice, assistance or to lodge a complaint, contact EARS for the cost of a local call on 1300 737 030. EARS is open 9–5 weekdays.

If you are a residential tenant with a query contact the CAV Residential Tenancies Call Centre on 1300 558 181.

You can obtain further consumer information on the CAV website.

REIV Information Services (Technical Services)

The Information Services telephone line is available for REIV Individual Members to call for technical advice and information.

Opening hours are 9.30am–1pm and 2pm–4.45pm.

 

Contact

Metro Members 9205 6666  
Non Metro Members  1800 061 218

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