Has your agency considered the risks associated with ineffectively dealing with complaints? Does your agency source feedback from your clients and customers about its services? This short training session has been designed to give Members reminders and tips about:
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Customer service;
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Complaint handling; and
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The value of feedback.
This session will provide a timely reminder of your statutory obligations and give you the information you need to implement best practice on customer service feedback to increase your bottom line.
Course length
Who should attend?
Course fees
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$55.00 for REIV Members
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$88.00 for non-Members